Legal

  • Legal

    Here you will find our legal documents. For any additional information regarding our Privacy, Cookie or Data policy – please email support.

    Last updated: 24th May 2018

  • Cookie Policy

    Clean Kings (Detailing) LTD is committed to protecting your privacy. We value our visitors and endeavour to create an enjoyable and safe shopping experience when visiting our website.

    Clean Kings (Detailing) LTD is a trading name of Clean Kings (Detailing) LTD Ltd. Reg no: 11049883, Registered in England & Wales.

    This privacy policy sets out how we use and protect any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page.

    Information collected by our website

    • What we collect

      For the purpose of making an enquiring or placing an order, our website may collect the following information. Your name and appropriate contact information including email address, address, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.

    • What we do with the information collected

      We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system for Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

    Controlling your personal information

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to or email us.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

    Security

    • Website Security

      We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    • External Links

      Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    An introduction to cookies

    A cookie is a small data file that is automatically placed onto your computer’s hard drive. Cookie files are created by our website and placed onto your device in order to analyse and influence your preferences or behavior. Analytical cookies are designed to track your journey and experience on our website – so that we may tailor your experience and gather data. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    The majority of modern web browsers will automatically allow cookies to be placed onto your device. However you can usually modify your browser’s settings in order to prevent any cookies from being placed onto your device. Setting your browser to block cookies may prevent you from taking full advantage of our website.

    Cookies deployed by our website:

    • Ensure that functionality operates as intended
    • Remember your choices and preferences during and between visits
    • Allow you to share pages via popular social media networks including Facebook and Twitter
    • Allow you to interact with our website by leaving comments or opinions
    • Post enquiries via online forms
    • Track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website

    Cookies are not deployed to:

    • Collect any personal identifiable information (without your express permission)
    • Collect any sensitive information (without your express permission)
    • Pass data to advertising networks
    • Pass personally identifiable data to third parties
    • Pay sales commissions

    Your consent for cookie deployment by our website.

    Upon your first visit to our website, you may have noticed our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cookie Law, our website operates on an ‘Implied Consent’ basis. This means that we have assumed that you have ‘opted-in’ for our website to deploy cookies until you choose to deactivate them within your browser settings or via the instructions below. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner’s Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.

    Cookies used by our website

    • Social Network Sharing

      We encourage users to share our content and/or like our on profile on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make ‘Social Sharing’ accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.

    • Analytical Tracking

      Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.

    • Cookie Consent Check

      Upon your first visit to our website, you will notice a subtle banner on the page alerting you to the fact that cookies are being placed onto your computer by our website. In order for our website to remember your choice of opting-in, we store a cookie which expires after the set amount of days below (see table).

    • WordPress

      Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.

    • Enquiry Forms

      Our website’s visitors can choose to contact us via form(s) on our website. In order to prevent spam enquiries, we protect our forms with anti-spam challenges which ensure the visitor is an actual living person, rather than a computer bot or spider.

    Actual cookies deployed

    Below is a table of information which lists all cookies deployed and used on our website.

    Cookie Category Cookie Name Cookie Description
    Cookie Consent mwls_cookies This cookie is set by our website once you have seen and acknowledged our Cookie banner. This cookie will expire in one month.
    WordPress wp-settings-{time}-[UID] Serveral WP Settings cookies may be set if you log into the website. The number on the end is your individual user ID from the users database table. This is used to customise your view of admin interface, and possibly also the main site interface.
    wordpress_test_cookie
    wordpress_
    wordpress_logged_in
    These WordPress session cookies are created if and when you log into WordPress either as an administrator or contributor to the website.
    comment_author
    comment_author_email
    comment_author_url
    If you choose to submit a discussion/comment to our website, you will be asked to provide certain information about yourself including your name, email and website address.
    devicePixelRatio This cookie records your device’s pixel ratio. If your screen resolution is a retina or Hi DPI screen, then the website may choose to serve you higher resolution graphics.

    How to disable cookies

    Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.

    If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – http://en.wikipedia.org/wiki/Spyware. You call also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.

    Last updated: 24th May 2018

  • Privacy Policy

    When you register with our website or place an order with us we use your information to process your order. This data can be edited at any time. Payment information is handled by Stripe and PayPal. No financial information is stored on our website.

    For obvious reasons your details such as phone number and address will be shared with our trusted courier companies Royal Mail, UK Mail and DPD. Your details will not be shared with any other companies.

    What information we collect

    During registration and checkout we will collect the following information:

    • Name
    • Address
    • Telephone Number
    • Email Address
    • Where you heard about us

    What we do with the information

    Information collected is stored securely on our database, we use it to understand your needs and to improve our service. Information collected is also used to successfully process your order.

    From time to time, we may also use your information to contact you for market research purposes. By clicking the opt in button within any of our contact forms we may contact you by your chosen method(s). We may use the information to customise the website according to your interests.

    Cookies

    Cookies are little bits of information that this website can store in your browser to help the website function or personalise it to you. For the exhaustive list of cookies we collect see the List of cookies we collect section.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We try to only partner with GDPR compliant 3rd parties and each of our suppliers undergo a due diligence process prior to being approved.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

    We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    · whenever you are asked to fill in a form on the website, look for the box that you can click to indicate you choose to opt in

    · if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@cleankings.local

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please email to enquiries@cleankings.local

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    Canceling an order

    You can cancel your order for any reason providing the goods have not been dispatched, you will need to contact us as soon as possible using the Contact Form or by calling us on 07816 780401

    If the goods have been dispatched you may still cancel the order but the goods will have to be returned to us at your cost. Goods must be an un-opened state and re-saleable before any refunds will be considered.

    Returning an order

    For any reason if you wish to return your order you may do so within 14 working days. You must contact us before returning goods using the Contact Form or by calling us on 07816780401. Goods must be returned in their perfect un-opened and un-used condition sealed in the original packaging. Returning an order will be at your cost and we do not re-inburse any return postage costs. Upon recieving the goods, they will be checked before issuing a refund.

    The goods will remain your responsibility until they have been safely delivered to us. We strongly advise that you insure the Goods and get proof of posting in case of loss or damage.

    Promotional discounts

    Should your order qualify for free delivery or a promotional discount over a certain spend and you return a product which takes you under that spend threshold, we reserve the right to deduct the cost of postage from any refund due to you.

    Return address

    • Clean Kings (Detailing) Ltd
    • 29 Larchwood Avenue
    • Groby
    • Leicester. LE6 0ER

    Last updated: 24th May 2018

  • Terms and Conditions (“Terms”)

    Last updated: January 11, 2018

    Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.cleankings.local website (the “Service”) operated by Clean Kings (“us”, “we”, or “our”).

    Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

    By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. Terms and Conditions Template for Clean Kings.

    Accounts

    When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

    You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

    You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

    Links To Other Web Sites

    Our Service may contain links to third-party web sites or services that are not owned or controlled by Clean Kings.

    Clean Kings has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Clean Kings shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

    We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

    Termination

    We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

    All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

    We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

    Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

    All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

    Governing Law

    These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

    Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

    Changes

    We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

    By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

    Contact Us

    If you have any questions about these Terms, please contact us.

    Last updated: 24th May 2018